V.I.F. cosmeceutical products
These General Terms and Conditions (referred to below as “Terms”) apply to all purchases made by any individual (the “Customer”) via the website www.vif.name (the “Site”), operated by EXOLUX SAS, a simplified joint-stock company with a share capital of €1,000, headquartered at 4, Rue du Pré Paillard, 74940 Annecy, France
By placing an order on the Site, you confirm that you have read and fully accept these Terms — no exceptions.
1. Definitions (for clarity)
Customer: A private individual making a purchase for personal use, not in connection with a business or professional activity.
Delivery: The first time your order is presented at the delivery address you’ve provided.
Products: All cosmetic products offered for sale on our Site.
Territory: EU countries .
2. Purpose
These Terms outline the conditions under which EXOLUX SAS sells its products to consumers via this Site. If you're a business or professional, please contact us directly to explore tailored conditions and access our Pro area.
3. Acceptance of the Terms
Before confirming your order, you will be asked to review and accept these Terms. They are linked at the bottom of every page for easy reference. We recommend reading them carefully each time you order, as the latest version always applies.
By confirming your purchase, you declare that you have read, understood, and agreed to these Terms — clearly and unconditionally.
4. Purchasing Products on Our Site
To place an order, you must be at least 18 years old and legally capable — or have consent from a parent or legal guardian.
When you order, you’ll be asked to provide accurate and up-to-date personal information. Fields marked with an asterisk (*) are mandatory — without them, we can’t process your order.
You’ll be able to track your order via your account on the Site, and in some cases via tracking links provided by our delivery partners.
If needed, you can contact us anytime at info@vif.name to request order updates or support.
We may verify your identity and contact details before processing your order to ensure everything is secure and legitimate.
5. Orders
5.1. Product Information
At EXOLUX, we’re committed to presenting clear, essential details about each product — including key characteristics and legal information as required by current EU cosmetic regulations (Regulation EC No. 1223/2009 and French Law No. 2014-201).
Before confirming your order, please take a moment to read each product description carefully. This ensures you know exactly what you’re purchasing and helps us keep your experience transparent and smooth.
5.2. How to Place an Order
All orders are placed directly on our website. Here’s how it works:
1. Choose your products
Browse the Site and select the item(s) you want. Pick your preferred options (if available), then add them to your shopping cart.
2. Review your cart
Click the cart icon to check your selections. You can update quantities or remove items at this stage.
3. Log in or create your account
To proceed, you’ll need to log in or create a customer account.
4. Confirm your order details
You’ll see a full order summary, including product references, quantities, prices, delivery charges, and taxes. Take a moment to confirm everything is correct — especially your delivery address and payment method.
5. Choose your delivery method
Select the shipping option that suits you best.
6. Payment
Once you’re ready, follow the secure checkout process to complete payment.
7. Order confirmation
Once your order is placed, you’ll see an on-screen confirmation and receive a confirmation email (as long as your email address was entered correctly).
Need help during the process? Just reach out to us at info@vif.name — we're here for you.
5.3. Order Date
Your official order date is the moment we confirm receipt of your order online. All shipping and processing times begin from that point.
5.4. Prices
All product prices are shown in euros, inclusive of VAT. Shipping costs vary based on your location, the carrier, and the weight of your package — these will be clearly displayed at checkout.
Prices may change from time to time due to supplier updates, promotions, or VAT rate changes. However, the price shown at the time of your order is the one that applies.
We do our best to ensure price accuracy. In the rare case of a major pricing error, we reserve the right to cancel or amend the order.
5.5. Product Availability
We do our best to keep the Site updated with real-time availability. If a product is out of stock, you’ll see this on the product page.
In the unlikely event that something becomes unavailable after you’ve placed an order, we’ll notify you promptly and offer the following options:
Wait for the full order to ship together when everything is back in stock
Ship available items first, then send the rest later (with clear info on any additional shipping charges)
Offer a similar alternative that you approve
If you choose to cancel the unavailable item(s), we’ll issue a full refund for those products within 30 days of your payment.
6. Intellectual Property
All visual, audio, and technical elements of this website — including the underlying technology — are protected by copyright, trademarks, and/or patents. They are the exclusive property of Exolux.
If you would like to create a direct link to our site from your own website, you must first request written permission from Exolux. Please note: permission is not granted automatically or permanently, and we may ask for the link to be removed at any time.
The use of framing or in-line linking techniques to redirect content from our site is strictly prohibited.
7. Payment
We keep our payment process simple, secure, and transparent — so you can shop with peace of mind.
7.1. Accepted Payment Methods & Security
You can pay for your order directly on our website using the following methods:
Credit cards: CB, Visa, Mastercard
By placing an order, you confirm that you have the right to use the selected payment method.
We take online payment security seriously. Payments are encrypted and processed using 3D Secure and SSL encryption protocols — so your information stays safe.
All payment data is sent directly to our banking partner’s secure system and is never stored on our site.
7.2. If a Payment Fails or Is Declined
If your card is declined, or payment doesn’t go through for any reason, don’t worry — we’ll hold your order while you contact us to provide an alternative method.
Just reach out to info@vif.name, and we’ll help you complete the process.
If payment remains unresolved, the order will be automatically canceled.
8. Proof & Archiving
For your peace of mind, all orders over €120 including tax are securely archived by EXOLUX for 10 years, in line with Article L.134-2 of the French Consumer Code.
This means we can provide you with a copy of your contract at any time upon request — just email us at info@vif.name.
In the event of a dispute, our electronic records (order confirmation, payment, tracking) serve as valid legal proof of the transaction. We use trusted systems that guarantee the integrity and security of your data.
9. Transfer of Ownership
All products remain the property of EXOLUX until full payment has been received — simple as that.
Once your order is paid in full and delivered to you (or someone you’ve designated), the ownership — and the responsibility for any loss or damage — transfers to you.
This means:
Before delivery and full payment: the product legally belongs to EXOLUX.
After delivery: it's yours to enjoy and take care of.
10. Delivery
We ship your order quickly, carefully, and as affordably as possible — wherever you are in our delivery zone.
10.1. Where We Deliver
We currently deliver to the following countries and regions:
France, Monaco, Belgium, Germany, Luxembourg, Netherlands, Italy, Portugal, Spain, Austria, Ireland, Denmark, Sweden, Switzerland, Estonia, Hungary, Poland, Slovakia, Slovenia, Czech Republic, Liechtenstein, United Kingdom, Bulgaria, Croatia, Finland, Greece, Iceland, Malta, Moldova, Norway, Romania, Serbia, Ukraine, Cyprus, Turkey, Canada, United States, India, South Korea, Japan, Guadeloupe, Martinique, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, New Caledonia.
Need shipping to a location not listed? Contact us at info@vif.name, and we’ll do our best to help.
10.2. Processing & Shipping Time
We process most orders within 24 hours (business days only).
You’ll get an automatic email notification as soon as your package ships — including tracking information if available.
10.3. Delivery Options & Fees
Shipping costs include packaging, handling, and postage. Here's a breakdown:
France, Corsica, Monaco
Colissimo Point Relais: €4 — free on orders over €50
Colissimo Home with signature: €6 — free on orders over €50
Chronopost 13: €16 — reduced to €8 for orders over €50
International
Belgium, Germany, Luxembourg, Netherlands: €11.70
Italy, Portugal, Spain, Austria, Ireland: €14.00
Denmark, Sweden, Switzerland, Estonia, Hungary, Poland, Slovakia, Slovenia, Czech Republic, Liechtenstein: €16.90
UK, Bulgaria, Croatia, Finland, Greece, Iceland, Malta, Moldova, Norway, Romania, Serbia, Ukraine, Cyprus, Turkey: €19.50
USA, Canada, India, South Korea, Japan: €34.60
Guadeloupe, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon: €23.50
New Caledonia: €33.30
Want to combine multiple orders? We recommend placing everything in one to avoid duplicate shipping charges — two separate orders = two shipping fees.
10.4. Delivery Issues
We do everything we can to deliver your order on time. That said, delivery may take up to 30 days max (though usually it’s much faster).
If your order hasn’t arrived within that time, please email us at info@vif.name. We’ll:
Investigate the issue
Set a new reasonable delivery time
Or, if delivery still isn’t possible, you may cancel the order
In this case, we’ll issue a full refund, including any delivery charges, via your original payment method — and without unnecessary delay.
Note: Once the package is in your hands, you have 3 days to report any visible damage or missing items to the delivery carrier.
10.5. Packaging
We carefully pack every order using protective materials that meet shipping standards — so your products arrive in perfect condition.
If you ever need to return a product (see Section 6), we kindly ask that you follow the same care and use the original packaging whenever possible.
11. Guarantees
We stand behind the quality of our products and your rights as a customer. Here’s how we protect you — legally and practically.
11.1. Legal Guarantee of Conformity
Under French consumer law (Articles L.217-4 to L.217-14 of the Consumer Code), you benefit from a legal guarantee of conformity.
This means:
Your product must match its description and function as expected
It should meet the quality standards we've promised (on the site, packaging, or in advertising)
It must be safe and suitable for normal use
If a product turns out to be faulty or not as described at the time of delivery, you have 2 years from that delivery date to request a fix.
Here’s what we offer:
Replacement where possible
Or, if replacement isn't feasible, a full refund within 30 days of receiving the returned product
To start the process, return the product to:
EXOLUX SAS – Logistics Department
11.2. Guarantee Against Hidden Defects
In addition to the conformity guarantee, French civil law (Article 1641 of the Civil Code) protects you against hidden defects — serious issues that weren’t visible at purchase and that would’ve affected your decision had you known about them.
If this happens:
You can return the product for a full refund, or
Keep the product and request a partial refund
You have 2 years from the discovery of the defect to make a claim. We’ll issue a refund within 30 days of receiving the returned product, provided it meets the criteria.
Returns should be sent to:
EXOLUX SAS – Logistics Department
12. Liability
At EXOLUX, we take our responsibilities seriously — but we also recognize limits when it comes to events beyond our control.
12.1. Your Responsibility as a Customer
If there's a problem with your order that results from incorrect information you provided (for example, a wrong address or incomplete contact details), we can’t be held responsible for delays or errors.
Please double-check everything before confirming your order — it helps avoid issues down the line.
12.2. Events Beyond Our Control
We’re not liable for delays or non-performance caused by force majeure — this includes events like natural disasters, transport strikes, fires, or internet outages. These rare situations are outside our reasonable control and are defined by French legal precedent.
13. Loyalty Program
We’re happy to reward your trust.
EXOLUX offers a free loyalty program where you can earn points through purchases and certain actions on our site. These points can later be used for exclusive benefits — it’s our way of saying thank you.
How It Works
You’ll find full details — how to earn points, use them, and how long they’re valid — in the “Loyalty” section of our website.
Quick overview:
Points are personal and non-transferable
They hold no cash value
They can’t be inherited or exchanged
Important Notes
The loyalty program is a free service, but it’s not a contractual right.
EXOLUX reserves the right to update, pause, or discontinue the program at any time — without notice or compensation.
In the event of company closure or liquidation, the program will end, and all points will be lost.