Skip to main content

Return policy

Your Right to Withdraw 

As a customer, you have the legal right to return your purchase within 14 days from the day you (or someone you designate) receives the order — no explanation required. If we ever offer to collect the return ourselves, we’ll let you know during the return process. 

 

How the 14-Day Period Works 

The 14-day return window starts: When you receive your product Or, if your order includes multiple shipments, from the day the last item is delivered 

How to Request a Return 

To exercise your right of withdrawal, simply send us a clear request — no complicated forms needed. 

You can email us at info@vif.name Or use this optional form (copy/paste or attach in your email):

 WITHDRAWAL FORM 

To: EXOLUX SAS – info@vif.name

 I hereby request to withdraw from the contract for the following item(s): 

Product reference(s): 

Order number: 

Invoice number (if applicable): 

Ordered on [] / received on [] 

Name: 

Address: 

Email used for the order: 

Date: 

Signature (if sending a printed form): 

To meet the 14-day deadline, just make sure you send your request before the withdrawal period expires. 

 

Refund 

Timing If you withdraw from your order, we’ll refund 100% of what you paid, including standard delivery costs — no later than 14 days from the day we receive your request. Refunds are issued using the same payment method you used for the order — unless we agree otherwise. No extra fees will be charged. We may hold the refund until the returned product is received (or proof of return is provided).

 

 How to Return the Product 

You’ll need to return the product within 14 days of telling us you’re withdrawing. 

Return the item in its original packaging, following the instructions you’ll receive by email. 

Product Condition 

Returned items must be in their original, unused, unopened condition, with all seals intact (including the safety ring and unprimed pump, if applicable). 

Please include the return slip for faster processing. 

If a product doesn’t meet these return conditions, we may not be able to refund it.